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Support Center

How can we help?

Get in touch with the team that builds Dale, browse common topics, or check live system status. Most messages get a reply within one business day.

Checking system statusstatus.dale.legal
Email

support@dale.legal

Reach the Dale team directly. Replies within one business day.

Compose email
Submit a request

Open a ticket

Structured form for product issues, billing questions, and account changes.

Start a ticket
Live status

System status

Real-time uptime, ongoing incidents, and scheduled maintenance windows.

View status
Trust

Trust Center

Continuous controls monitoring, sub-processors, and security documentation.

Open Trust Center

Browse help topics

Common questions about the platform, your account, and the FDD review workflow. Don't see what you need? Email us — we read every message.

Getting started

Onboarding your firm, your first FDD review, and inviting teammates.

Account & access

Sign-in, password resets, and admin controls for your firm.

FDD reviews

Uploads, comment letters, citations, exports, and the review workflow itself.

Plans & billing

Invoices, contract renewals, seat counts, and procurement paperwork.

Security & compliance

SOC 2 readiness, encryption, sub-processors, and audit-log access.

Privacy & data

Data-subject requests, retention, deletion, and how we handle customer data.

Service hours & response times

When you can expect to hear back from us.

Service hours

  • HoursMonday–Friday, 9:00 AM – 6:00 PM U.S. Eastern.
  • Holiday closuresU.S. federal holidays.
  • Urgent issuesTriaged ahead of routine requests and replied to the same business day.
  • RegionUnited States; international customers are supported via email at the same response targets.

Response targets

  • UrgentSame business day

    Service outage, data-integrity issue, or security event.

  • StandardWithin 1 business day

    Product issues, account access, billing, or onboarding help.

  • GeneralWithin 2 business days

    Questions, feature requests, and feedback.

Still need a hand?

We answer our own support email.

Tell us what's going on and we'll respond within one business day. For commercial or procurement questions, talk to our sales team directly.

Email supportTalk to sales